Motivation at Dell, Hewlett-Packard, and Motorola

Statement of Purpose The purpose of this paper is to identify motivational techniques that are being used in different organizations. The three organizations that will be analyzed are Dell, Hewlett-Packard, and Motorola that are named in the top Fortune 500 companies. These companies build on the principle that individuals act in ways to take full advantage of the value of exchange with the organization. Research and theory building in goal setting, reward systems, leadership, and job design have advanced our understanding of organizational behavior. Introduction Motivating employees to excel in any business is a topic of great practical concern to employers, and of great theoretical concern to researchers. Education and continued†¦show more content†¦True leaders concentrate on improving the quality of work life for their people. They do this by, first, driving out fear. (Expectancy Theory) In his famous fourteen points of advice to management, W. Edwards Deming states: The economic loss from fear is appalling. The fear to speak out, the fear to be upbraided, the fear to be fired, cause the employee to withdraw into his cocoon of noninvolvement... His mind is numbed, his creative juices stop flowing, and the company is the big loser. Leaders recognize that a certain amount of drudgery and boredom is inevitable in assembly-line operations, both in manufacturing and business processes. (Bhote 2001) They attempt to inject a degree of job excitement by facilitating both horizontal and vertical job enrichment, creating teamwork, and givi ng powerful tools to the workers so that they experience the thrills of solving problems by themselves, and by making each employee a manager in her own area. The result is an atmosphere of joy in the workplace that even a casual visitor can sense. (Bhote 2001) Motivational Methods Dell has defined their strategy in the following excerpt from their web site. 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